The benefits of In-house maintenance teams
As a property management company dedicated to providing the highest standards of service for our landlords and tenants, we know that maintenance is the backbone of successful property management. That’s why we’ve established Promptly Fixed Maintenance Ltd: our dedicated in-house maintenance company, created not to generate large profits, but to guarantee speedy, high-quality, and reliable repairs and compliance support for our clients.
Why In-House?
1. Speed, reliability and guaranteed service
Property issues don’t just happen during working hours, and when something goes wrong – be it a broken boiler, electrical fault, dripping tap, or damaged door – it’s vital to have help available, and not at the end of someone else’s waiting list. By employing our own full-time team under Promptly Fixed Maintenance Ltd, we guarantee a rapid, reliable service. And because they’re part of the Urpad group, whose primary goal is to ensure look after your property portfolio for many years to come, it’s in all of our best interests to keep your property maintained to the highest standard.
2. Seamless coordination and accountability
One of the biggest frustrations with using external contractors is inconsistent standards, communication breakdowns, and the potential for delays – especially during busy periods like ‘student changeover’ or Christmas. With our in-house team, every engineer and technician is working not just for a contractor, but as a member of our wider property management team. This creates a single point of accountability, clearer communication, and ensures jobs are done to the standard we, and you, expect.
3. Speeding up turnarounds between tenancies
When tenancies end, there is a window to inspect, clean, repair, and prepare properties for the next occupants moving in. Promptly Fixed Maintenance Ltd enables us to mobilise our team immediately, tackling reported issues, routine touch-ups, and any necessary upgrades. The result? Properties are ‘turned around’ faster, creating shorter void periods and more consistent rental income for landlords.
4. Reliable, full-service, and proactive maintenance
We provide a truly full-service approach. These could be anything from quick reactive repairs, like a faulty lock or leaking tap, to scheduled compliance checks and preventative maintenance. As the team are part of our property management business, we don’t just wait for things to go wrong. Our regular inspections spot developing issues before they become major problems, and these get passed onto the maintenance team, saving you money, hassle, and stress.
5. The right people for the right jobs
While Promptly Fixed Maintenance Ltd handles almost all general and specialist repairs directly, we recognise the need for absolute competence and safety in areas like gas and electrics. Therefore, for Gas Safety Certificates and EICR (Electrical Installation Condition Reports), we retain accredited specialist subcontractors. These partners are carefully selected for reliability and availability, and effectively work as an extension of our own team, which ensures no job, no matter how technical, is ever delayed.
6. A separate, but aligned, company
Promptly Fixed Maintenance Ltd operates as a separate entity but is closely integrated with our property management team. This structure allows us to focus on quality and ethical service, free from the pressures of profit-driven outside contractors. The relationship also ensures that lines of responsibility are clear and standards are upheld, for your total peace of mind.
In Summary
Promptly Fixed Maintenance Ltd reflects our commitment to providing landlords and tenants with the best, most efficient, and most reliable property maintenance service in the region. With guaranteed response times, full compliance, and a focus on long-term property care, not profit, we’re changing the way property management is done.
If you’d like to learn more about how our maintenance approach can benefit your own portfolio, get in touch with our team today.